MyBill Support

Project Description

MyBill Tech Portal is an internal assistance system for field technicians.

Challenge

Online support teams and field support staff use the system at the same time.

What I did

• Establishing goals and objectives
• Conducting stakeholder interviews
• Structuring Information Architecture
• Designing user flows
• Developing wireframes
• Creating low-fidelity prototypes
• Executing high-fidelity designs
• Conducting user testing and iterating user flows based on feedback from the field
• Building UI from scratch using Bootstrap

What are the goals of the project?

To develop a ticketing system for the online team and on-field support team that enables simultaneous use by both parties.